S.M.A.R.T. Services™

S.M.A.R.T. Services (Support, Monitor, Administer, & Remote Technical Services) is a Proactive Technical Support Program designed for insurance agencies and small businesses, providing expert systems support directly from our Technical Center.  We are non-invasive to your business, yet ever-present, keeping all systems operating without interruption.

Support:

S.M.A.R.T. Services provides you with the highest level of proactive support available. We have spent over 16 years developing the methods, software, hardware and technical know-how to bring this program to you.

Monitor:

We watch your system 24x7 and can catch and fix situations before they become problems.  Our highly trained engineers are constantly reviewing and managing your computer system from our Technical Operations Center while you are working...Troubleshooting that keeps us one step ahead of the problem.

Administer:

We take care of your system for you, so you and your staff can focus on running your agency, not your computers.  You get system management, system back-up management, virus scanning management, data integrity verification, vendor coordination, maintenance tuning and updates, as well as software/hardware updates administered to ensure optimal network performance. This creates the highest degree of system availability and reliability.

Remote:

You do not have to wait for a technician to arrive any more.
Over 80% of system problems can be fixed remotely.  With our specially developed S.M.A.R.T. Agent, we can instantly help any user on your network, eliminating your wait for a technician to arrive on-site.

Technical Services:

You will have a dedicated team of certified and experienced technicians taking care of you and your system.  This will significantly reduce any agency down-time and allow uninterrupted network reliability.

We offer three different S.M.A.R.T. Services Levels:

Silver

• 24 x 7 Monitoring - We are constantly watching your system, even while you are away. 
  So you can relax.
• Guaranteed response times - Your needs will be responded to quickly and consistently.
• Priority support - You will receive priority support over non-SMART agreement customers.
• Remote support ability - Most work can be done remotely while reducing your down and wait time.
• Ability to automatically script out software installs and updates
  Reducing application deployment time, many times-fold.
• Additional service work adds/changes billed as needed at discounted rate
  You will receive a low billing rate.
• Operating system patches - System patches will be installed silently and automatically.
  They will be kept up to date for you keeping your system safe and allowing it to run smoothly.
• VPN security with Proactive Server Monitoring - Using secure VPN technology, your servers will be proactively monitored to enable them to run at peak performance while virtually eliminating and minimizing their downtime
• Daily backup checking - We check your backups for you and keep them running, to make your data safe.
• Automatic system inventory maintained - You will always have an up-to-date inventory.
• Monthly system reports - Every month you will automatically receive reports letting you know the status and health of your network. 
• Virus scanner management - You can feel safe that your virus scanning system is being kept up-to-date and is properly protecting your network.
• Direct access to S.M.A.R.T. Administrator via Hot Line with special access number
  Access to the On-Call (24x7) S.M.A.R.T. Administrator with priority granted from your special access code.
• Annual Automation review - You will know where your agency stands and what can be done to improve your agency's efficiency.  No more guessing games.
• Static monthly payment fees - No more fluctuating service fees.  Take control of your IT budget.

Gold

Same as Silver plan with the addition of:
 

• Remote Service time included for system administration and updates.
• Two Free Registrations to our "Take Your Agency to the Next Level" annual seminar series
  You and your staff will learn lots of tips and tricks for taking full advantage of your current automation system and also learn about new technologies and trends that will help your agency climb to the next level.

Platinum

Same as Gold plan with the addition of:
 

• Remote and On-Site service time included for system administration and updates.
• Two Free Registrations to our "Take Your Agency to the Next Level" annual seminar series
  You and your staff will learn lots of tips and tricks for taking full advantage of your current automation system and also learn about new technologies and trends that will help your agency climb to the next level.