Testimonials

 
"Before finding CNS, our agency had problems with frequent downtime and costly hourly tech support fees.  We chose the S.M.A.R.T. Services Platinum plan because we feel it is a great value for the support that we receive.  No longer do we have to pay by the hour, just one flat rate and we receive prompt service.  Our daily back-ups are monitored remotely and most other issues can be resolved remotely, including upgrades, such as our virus scan and any Microsoft updates.  For any issues that cannot be fixed remotely, a tech is sent right away.  We have been very happy with our Platinum service and our downtime is nearly non-existent now."

Shawna Hoffman
Automation Manager
Iott Insurance

I would be happy to recommend CNS as any agency’s off-site IT department.  Not only did they upgrade our entire system, we also brought our database back on-site.  CNS was an integral part of this transition and remains a huge resource for our staff. Obviously, all the planned activities went well with these upgrades.  However, CNS’s expertise and customer focus was truly evident when the unexpected issues and problems arose. They quickly assessed all the situations and came to us with viable options to solve the problems.  CNS continues to be a partner in our agency’s success.

James M. Huttenlocher, CIC, CRM
President
The Huttenlocher Group

I knew we needed to make some changes to reduce down time and increase efficiency, but I didn’t know what to do first.  I’m not an IT person nor did I want to take on the cost of hiring one.  We are a medium size agency (26 employees with 2 locations) and the IT workload varies week to week.  I couldn’t justify hiring a full time IT person.  I decided to meet with Jerry Fetty.  He helped me analyze my agency needs - everything from hardware to software to support options.  I decided that S.M.A.R.T. services support was the right choice for our agency.  I can rest knowing that day or night the CNS team is remotely monitoring all my servers & my data is protected.  In addition, I have gained a full, knowledgeable IT department for a fraction of the cost of hiring one IT person on staff.

Holly Rossell
Operations Manager
Action Insurance Service

In January of 2003 we had Computer Networking Services come out and do a technology audit at our office.  Jerry spent the day asking all of us a lot of questions as well as sitting with our CSR’s to learn their workflows.  A few weeks later we were presented with a very professional write up indicating recommendations for our office.  Since that time we have had CNS implement many of the recommendations.  Looking back now, I can’t fathom how we lived without this technology. Our efficiency has gone through the roof!

Technology and system knowledge is not the only thing that CNS has going for it.  Specializing in the insurance industry means these guys know our management systems and they know our workflows.  You will also have a hard time finding a company who supports the MAIA the way the CNS does.

Jason Verlinde, CIC
Verlinde Insurance Agency 

“Our agency has been using Computer Networking Services for over 5 years.  Jerry Fetty and his staff go the extra mile for all our computer/networking needs.  No one can compare to their personal service and attention.  Thank You CNS!”

Brian A. Hannigan 
President
Hannigan Insurance Agency, LLC

I have been a client of CNS for several years after meeting Jerry at many technology related functions. We have AMS for an agency management system in our agency, and Jerry’s business keeps up-to-date on all the requirements of our system. It’s not easy to find a vendor that understands the hardware & software aspects of our system. CNS attends AMS specific functions to stay abreast of our system. I always receive prompt, courteous service from CNS. Being that we are an 8 hour drive apart, I still receive all the benefits that the local client can expect to receive. Jerry has gone above and beyond in helping our local Users Group with education topics. He always participates and supports our group. I highly recommend the services that CNS can provide to any business environment.

Cindy Green 
Hetrick & Associates Insurance Agency
Marquette, Michigan

I am the Director of IT for LL Johns & Associates.  Our agency specializes exclusively in the Aviation Industry.  We have about 20 employees locally and remotely.

I have been in the Computer Industry for over 25 years, performing various industry roles with “Fortune 500” computer companies, from hardware and software design, to direct customer service, to sales functions.  I’ve done about all you can do in the industry.

I was referred to CNS through X Dimensional Technologies, a software company we are collaborating with in the development of an Aviation Specific Agency Management System.

We’ve been a customer of CNS for about a year and I can share the following observations:
 

• Response times have been reduced from days to hours, or MINUTES in many cases.
• The knowledge and expertise of the staff in all aspects of computer software and hardware is EXCELLENT.
• I often am amazed that their ‘remote management’ system often notifies us of a problem BEFORE we’re aware of it. It also enables service without requiring an on-site (read that expensive and often NOT timely) service call 90% of the time.
• Their specialization in the insurance industry is a huge plus for us. We are currently using a 12 year old software product (DOS and Win98 based) and they have been able to ‘tweak’ it long enough for us to migrate.
• We have seen a reduction in our costs for this type of service.

A short story.  Last year we suffered a “meltdown” of one of our 16 port Routers.  I called CNS in a panic.  Even though their office is across town from us, they had a loaner router onsite in 50 MINUTES.  Enough said.

Steve Rich
LL Johns

“As an independent agent that is utilizing and is dependent upon the Applied System’s Agency Manager, it is a great comfort to know that the local professionals at CNS are well versed in the workings of TAM.  Not having to educate a service provider about our various systems makes any service call or hardware up-grades anxiety free!” 

Stephen Jr 
Nickel and Saph

CNS has become invaluable to our agency.  Being a small agency we worried that SMART Services may not be worth the investment.  We were wrong.  Partnering with CNS has made us a more productive at what we do best, selling and servicing insurance needs.  Our system is safer and more reliable than it has ever been.  Prior to our partnership, we were constantly playing catch-up to technology.  Now we have less technology headaches and are staying where we want to be on the technology curve.  I have been extremely pleased with the service, from sales to billing to support.  Our emergency needs are handled in just that manner and general needs get handled timely.  Our agency has benefited from this partnership and I recommend it to any agency.

Ryan Parkinson
Hale Insurance

“We had a 3rd party computer tech business helping us for several years, but when we wanted to put a network in our office and get ready for the next management system upgrade, they were way over their heads!  Fortunately, we found Jerry and CNS thru the MAIA.  They came in and analyzed what we had and what we needed.  They put together a network that has helped our interoffice communication greatly and worked with us thru the many frustrations that go along with changing to a new management system.  Computers are an expensive tool in our businesses, and you need people who know what they are doing so your money is well spent! They have talented people and very reliable service.  We have very little “down time”, and they have recommended many “new gadgets” like dual screens that my staff just love!  As an owner, I can finally move from office to office and home seamlessly!  I have full use of my system from home nights and weekends so I can work when I want, where I want, at my convenience!  If you are frustrated with your current system I recommend you call CNS & let them simplify your computing life!

William Brewbaker, CIC
Allaby & Brewbaker Insurance

I just wanted to drop you a line to let you know just how appreciative I am for how well our recent security issues were handled by you and your staff.

As always, everyone from the folks who pick up the phone to the "techs" who came out to our office exhibited friendly, helpful professionalism.  The problem was handled with a sense of urgency and care that showed just how important getting us "up and running" was to everyone at CNS.  I didn't have to wait long for callbacks and tasks were completed when I was told they would be. Sort of a big blast of fresh air given the lack of customer service seemingly prevalent in today's business environment!

You treated our problem as if it were your own.  I have just three words for you, "Way to go"!

Please pass along my compliments to all your staff for the continued effort and care they give.

Kindest Regards,

Dave Muma
Hudson & Muma, Inc. 

We have found that Computer Networking Services has provided us tremendous service in both response time and trouble shooting.  Being a fully-automated agency, we very much depend on our systems to be operational day in and day out without any downtime.  Having CNS as our service provider has allowed us to service our clients in a very timely and efficient manner. We look to them for suggestions on how to improve our systems to allow us to increase our client service and they continue to provide this to us.  We would strongly recommend them to any firm looking for an automation servicing provider.

Julie Hodgson
Amy Purcilly
Mason-McBride, Inc.

“We have been customers of CNS since the mid 90’s. Jerry and his staff have been responsive and proactive in meeting our networking needs.  Their management of our system has provided us with the stable environment that we need to do our jobs efficiently.”

David W. Goodman, CIC
InPro Insurance Group, Inc.

“Dear Jerry,

Hope all is well.  The purpose of this letter is to express our satisfaction and sincere appreciation for the fabulous job CNS and the CNS associates have done in keeping our agency's computer/technology systems up-to-date.

Over the past few years we have relied on your expertise in guiding us through the technological maze of the Independent Agency System.

We have always received prompt, professional and successful assistance from you and all of the CNS team.  Our platinum service agreement is every bit as good as an in-house computer person, and in many ways better, because of the collaboration you have with other agencies which results in new ideas that can be implemented at Smith Peabody Stiles."

Jim Peabody
Smith-Peabody-Stiles, Inc.